Phone-paid Services Authority - The UK regulatory body for phone-paid services

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Report an issue

If you have experienced problems with a phone-paid service, you can report it to us here.

Unexpected phone charge?

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Latest updates

PSA publishes decision on Heidi Corkhill trading as Call Support News | 16 December 2024
The Phone-paid Services Authority previously investigated and sanctioned Heidi Corkhill for providing an Information, Connection and Signposting Service to UK consumers, as a sole trader trading as Call Support.
Raising standards: PSA publishes review of regulation and 2023/24 annual report News | 12 December 2024
The PSA has published its Annual Report for the 2023/24 financial year, which details the PSA’s activities regulating the phone-paid services market.
PSA publishes adjudications on GMTech Media OU and Stripey Giraffe Limited News | 25 November 2024
The Phone-paid Services Authority has fined GMTech Media OU £650,000 and prohibited the merchant from operating in the market for five years.

For consumers

What are phone-paid services?

Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services.

5 tips to stay in control of your phone charges

Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account?

For business

New to the industry?

When you launch a new service in the phone-paid services market, there are five key steps which you need to take.

Code 15

Code 15 is the new PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with. This replaces Code 14 and came into force on 5 April 2022.

Staying compliant

No matter what kind of phone-paid service you’re operating, it’s important that you stay up-to-date with PSA regulation and keep your service compliant.