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On our blog we post insights on our work, ranging from industry news, research and regulatory developments to our latest consumer advice.
Back in April, I promised to blog occasionally. Today we published our 2016/17 Annual Report and I thought it was a good opportunity to share some personal perspectives again.
Today we published our latest piece of research, which looks into customer care and complaint handling in the phone-paid services market.
Comic Relief’s Red Nose Day, took place back on Friday 24 March and saw people up and down the country doing what they could to raise money for charity.
Figures recently released by mobile payment company Fonix showed that an impressive £9.5 million worth of text donations were processed live on the night alone.
If you missed the forum yesterday, here’s a quick round up of the day and five key take-aways from it. You can also find my speech and the slide deck below.
Have you ever felt confused when looking up the contact number of a company, finding various telephone numbers and not knowing which one to choose? If you searched online for a contact number, you may have come across a connection service.
For the PSA, the new financial year starts on 1 April. I am half way through my three year appointment so this seemed a good day to write my first blog. I’ll be doing this occasionally throughout the year to give some personal perspectives.
Phone-paid Service Authority