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Jo Prowse

  • Stakeholder perceptions: 6 key findings

    Stakeholder perceptions word cloud
    15 August 2017

    We commissioned some stakeholder research to gain an independent, objective view of perceptions of us, to identify areas where we could improve and benchmark our performance. Here are the top 6 findings from the research.

  • PSA Annual Market Review 2016/17

    Annual market review 2016 17
    02 August 2017

    The Annual Market Review is our independent view of the phone-paid services market, conducted for us by Mobilesquared. For anyone with an interest in the market, this year’s makes for thought-provoking reading.  

  • Industry forum roundup

    May 2017 Industry forum
    11 May 2017

    If you missed the forum yesterday, here’s a quick round up of the day and five key take-aways from it. You can also find my speech and the slide deck below.

  • Effective sanctioning

    Consultation on effectiveness of sanctions
    23 March 2017

    Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. We look to achieve this by protecting consumers from harm and encouraging growth and innovation in their interests.

  • 7 priorities for this quarter

    7 priorities
    23 January 2017

    I hope you all had a good Christmas and New Year. With the festive period a fading memory and everyone back at work, I want to set out some of our priorities for the next three months.

  • 5 things to take away from the PSA industry forum

    PSA Nov forum
    10 November 2016

    It was great to see so many of you at our first industry forum as the Phone-paid Services Authority (PSA) last week. Here are five key points to come out of the event.

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