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Jonathan Levack

  • New guidance on vulnerable consumers

    vulnerability guidance
    12 June 2016

    Today we launch new Vulnerability guidance to help PRS providers avoid consumer harm before launching and while running a service.

  • New Vulnerability Guidance: have your say

    new Vulnersability Guidance consultation
    06 April 2016

    While many were looking forward to a well-earned break over Easter, we were hard at work making sure we have the right protections in place for vulnerable consumers.

  • Premium rate services: the consumer perspective

    2016 PRS Consumer report
    21 March 2016

    Our annual market review surveys a demographically representative sample of PRS users. This gives us the opportunity to test consumers’ views of the services they engage with.

  • Vulnerability. An open discussion

    vulnerability an open discussion phonepayplus
    28 July 2015

    While some services are experiencing a challenging operating environment, services like giving, gaming and gambling are becoming increasingly prevalent in our market. As a regulator, we’ve been thinking...

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