Customer care and complaint handling research
04 July 2017
Today we published our latest piece of research, which looks into customer care and complaint handling in the phone-paid services market.
New guidance on vulnerable consumers
12 June 2016
Today we launch new Vulnerability guidance to help PRS providers avoid consumer harm before launching and while running a service.
New Vulnerability Guidance: have your say
06 April 2016
While many were looking forward to a well-earned break over Easter, we were hard at work making sure we have the right protections in place for vulnerable consumers.
Premium rate services: the consumer perspective
21 March 2016
Our annual market review surveys a demographically representative sample of PRS users. This gives us the opportunity to test consumers’ views of the services they engage with.
Vulnerability. An open discussion
28 July 2015
While some services are experiencing a challenging operating environment, services like giving, gaming and gambling are becoming increasingly prevalent in our market. As a regulator, we’ve been thinking...