Avoid unexpected charges when calling customer services helplines
10 April 2017
Have you ever felt confused when looking up the contact number of a company, finding various telephone numbers and not knowing which one to choose? If you searched online for a contact number, you may have come across a connection service.
The PSA budget for 2017/18
06 April 2017
For the PSA, the new financial year starts on 1 April. I am half way through my three year appointment so this seemed a good day to write my first blog. I’ll be doing this occasionally throughout the year to give some personal perspectives.
23 March 2017
Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. We look to achieve this by protecting consumers from harm and encouraging growth and innovation in their interests.
Be the change: unite for a better internet #SID2017
07 February 2017
The Phone-paid Services Authority is proud to support Safer Internet Day 2017 (#SID2017). This year we are joining over 1,200 organisations across the UK in helping to create a better and safer internet.
7 priorities for this quarter
23 January 2017
I hope you all had a good Christmas and New Year. With the festive period a fading memory and everyone back at work, I want to set out some of our priorities for the next three months.
9 tips for a safer smartphone Christmas
19 December 2016
A new smartphone will be on may peoples' Christmas gift lists. Read our top tips on protecting your smartphone and knowing what can be charged to your phone bill this festive season.
'Switch on' to your rights - National Consumer Week 2016
29 November 2016
Today sees the launch of National Consumer Week, which helps people understand their consumer rights and be ‘switched on’ consumers. There are an estimated 23 million users of phone-paid services in the UK. As part of National Consumer Week, we want to help you be a ‘switched on' consumer by knowing what can be charged through your phone bill.
5 things to take away from the PSA industry forum
10 November 2016
It was great to see so many of you at our first industry forum as the Phone-paid Services Authority (PSA) last week. Here are five key points to come out of the event.
Welcome to the PSA
31 October 2016
Today PhonepayPlus becomes the Phone-paid Services Authority, or PSA for short. About 12 months ago, our chairman announced our intention to change our name to more accurately reflect who we are and what we do.
We are supporting Get Safe Online Day 2016
18 October 2016
Today is Get Safe Online Day, a campaign encouraging the UK public and small businesses to make every day safer by treating online security as essential ‘life admin’.