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On our blog we post insights on our work, ranging from industry news, research and regulatory developments to our latest consumer advice.

  • 9 tips for a safer smartphone Christmas

    9 tips for a safer smartphone xmas
    19 December 2016

    A new smartphone will be on may peoples' Christmas gift lists. Read our top tips on protecting your smartphone and knowing what can be charged to your phone bill this festive season.

  • 'Switch on' to your rights - National Consumer Week 2016

    switched on
    29 November 2016

    Today sees the launch of National Consumer Week, which helps people understand their consumer rights and be ‘switched on’ consumers. There are an estimated 23 million users of phone-paid services in the UK. As part of National Consumer Week, we want to help you be a ‘switched on' consumer by knowing what can be charged through your phone bill.

  • 5 things to take away from the PSA industry forum

    PSA Nov forum
    10 November 2016

    It was great to see so many of you at our first industry forum as the Phone-paid Services Authority (PSA) last week. Here are five key points to come out of the event.

  • Welcome to the PSA

    31 October 2016

    Today PhonepayPlus becomes the Phone-paid Services Authority, or PSA for short. About 12 months ago, our chairman announced our intention to change our name to more accurately reflect who we are and what we do.

  • We are supporting Get Safe Online Day 2016

    GSO 2016
    18 October 2016

    Today is Get Safe Online Day, a campaign encouraging the UK public and small businesses to make every day safer by treating online security as essential ‘life admin’.

  • 5 proposed changes to our regulatory approach

    5 proposed changes
    15 August 2016

    In our thirtieth year of regulating PRS, we are looking at how we keep pace with technological and market developments to continue to protect consumers and enable market innovation and growth.

  • Annual Market Review 2015-16: A cause for optimism?

    2015 2016 AMR
    13 July 2016

    Those of you who are eagle-eyed will have noticed that we shifted the AMR from calendar year to financial year.
    You will have also noticed that the market has outperformed expectation. While a drop in total revenues of 0.26% might not seem that impressive, it follows average declines of 4% per annum over the last five years. It strikes me as a cause to be optimistic.

  • Paying for digital goods and services via your phone bill

    Paying for digital goods and services via your phone bill
    05 July 2016

    July is Citizens Advice’s Scams Awareness Month. Although, the vast majority of premium rate services are good businesses that serve consumers well, we receive a number contacts from people who do not realise they can pay for digital goods, content and services through their phone bill.

  • Code 14: what you need to know

    code 14 comes into force
    21 June 2016

    We are introducing a new Code of Practice on 12th July 2016. We’re switching from Code 13 to Code 14 for increased transparency, certainty and fairness. Practically speaking this means independent oversight at each key decision stage of an investigation and greater opportunities for those under investigation to settle before a formal hearing, which should make investigations more efficient and less costly for the regulator and the industry.

  • New guidance on vulnerable consumers

    vulnerability guidance
    12 June 2016

    Today we launch new Vulnerability guidance to help PRS providers avoid consumer harm before launching and while running a service.

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