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On our blog we post insights on our work, ranging from industry news, research and regulatory developments to our latest consumer advice.
During the next year we will continue to enhance the recent progress we have made in our regulatory approach, with a balanced emphasis on prevention of future harm to consumers alongside seeking to hold to account those responsible for consumer harm and bringing the market into disrepute. Our business plan sets out the range and depth of the regulatory activity we will undertake to achieve this.
We have proposed a new Code which I think delivers a more efficient investigation process than previously, simplifying and reducing the number of steps involved. It builds on the work we are already undertaking by working with providers, networks and the whole premium rate value chain to improve compliance with our Code.
Our consultation on PhonepayPlus’ Business Plan and Budget for 2015/16 is published today. It’s packed with detail and as it’s one of PhonepayPlus’ major consultations I’d like to flag up some of its key points for our stakeholders.
Phone-paid Service Authority