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Contact us

General enquiries

Our main reception number is 020 7940 7474.

Registration helpdesk for service providers

If you are a service provider and have a query about Registration, please call us on
0844 264 1222* or email us at
*Calls will cost 2 pence per minute, plus your phone company's access charge.

Industry enquiries
  • Email: - please note that if you are a consumer you can contact us here only. Consumer enquiries received via will not be responded to.
  • Writing to Policy Development Unit, 25th floor, 40 Bank Street, London, E14 5NR.
Copy advice

Copy advice and guidance on proposed service content is available free to service providers from the Executive. If your query relates to this, please e-mail us at

Due to the volume of advice requested, it may take up to five working days for a written response to be produced by the Executive.

Map and directions

You can download instructions on how to find us in a .pdf format here.

Phone-paid Services Authority
25th floor, 40 Bank Street,
London, E14 5NR