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Consultation on proposals to enhance effectiveness of sanctions

We've launched a consultation on proposals to enhance effectiveness of sanctions imposed by PSA Tribunals on non-compliant providers.

We have been reviewing the effectiveness of our approach to sanctioning. In particular we have reviewed whether our current approach effectively achieves our goals of preventing consumer harm, protecting the reputation of the market and creates a level playing field for industry.

We are consulting on amendments to the sections of our Supporting Procedures which set out the procedures adopted by the Tribunal when imposing sanctions. The proposed changes are to sections 12, 13 and 14 of the Supporting Procedures.

The proposals are only likely to impact those providers subject to enforcement action.

Consultation on proposals to enhance the effectiveness of sanctions imposed by PSA Tribunals on non-compliant providers
Annex A: Supporting Procedures including proposed revisions

The consultation runs until 18 May 2017. Details of how to respond to are outlined in Section 4 of the consultation document.


Following the consultation we have updated the Supporting Procedures. 

The main changes include:

  • a revised process for imposing fine sanctions
  • setting out revenue considerations in adjudication reports
  • establishing severity levels for Code breaches
  • determining severity and initial sanctions for each Code breach and assessing any mitigating and aggravating factors in final sanctioning.

Further detail is available in our final statement following consultation

Responses to the consultation: