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Proposed Special conditions regimes for online competition services and online adult PRS

17th August 2016

We are proposing additional regulatory requirements, in the form of Special conditions, for online competition services and online adult PRS.

PhonepayPlus receives disproportionately high complaint numbers for online competition and online adult services. Independent consumer journey research commissioned by PhonepayPlus and undertaken by Craft Realities, into online competition and adult services, highlighted a number of concerns including:

  • It is quite possible for a consumer to provide unintentional consent to an online competition or online adult service
  • Opt in and opt out mechanisms are insufficiently robust or transparent from a consumer perspective
  • In relation to subscription online competition and adult services, consumers can remain unaware that consent to recurring charges has been given.

The proposed new requirements are based on the risks posed to consumers and are designed to address these concerns. Proposals have been discussed with an industry working group prior to formal consultation.

Further information is contained in the Special conditions for online competition and online adult premium rate services consultation document. 

The deadline for responses is 12 October 2016.


Responses to this consultation: