Latest tribunal adjudications
The case concerned a glamour video subscription service operated by Syncronized Limited. The service operated under the brand name “Lesbian Course” and was charged at £3 or £4.50 per week per week on shortcodes 66255, 84506, 88150, 82999, 80008, and 89225.
The Phone-paid Services Authority received 418 complaints in relation to the service. Complainants variously alleged that service charges were unsolicited.
The Tribunal upheld three breaches of the Code in relation to failing to hold robust evidence of consent before charging consumers, failing to disclose information to PSA when requested, and failing to use all reasonable endeavours to ensure that PRS are of adequate technical quality. The Tribunal imposed a formal reprimand, and a fine of £600,000. The Tribunal also imposed a prohibition on the Level 2 provider from providing, or having any involvement in, any premium rate service for a period of three years from the date of publication of this decision, or until compliance with sanctions, whichever was later, and a requirement that the Level 2 provider seeks prior permission for the operation of any premium rate service for a period of 24 months after the expiry of the prohibition. The Tribunal also imposed a requirement that the Level 2 provider must refund all consumers who claim a refund, for the full amount spent by them on the Service, within 28 days of their claim, save where there is good cause to believe that such claims are not valid, and provide evidence to PSA that such refunds have been made.
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