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Latest tribunal adjudications

The Tribunal of 21 April 2017 considered three cases, two of these related to a provider’s failure to comply with a sanction imposed by a previous Tribunal and the last case concerned an adult video subscription service.

The first case was against Partner Telecom Limited as a result of its failure to comply with a financial sanction imposed by a previous Tribunal.
The Tribunal upheld a further breach of the Code in relation to its non-compliance with the sanction imposed. The Tribunal imposed a prohibition on the provider for a period of three years. Find out more>>

The second case was against DSLB LTD as a result of its failure to comply with a financial sanction imposed by a previous Tribunal.
The Tribunal upheld a further breach of the Code in relation to its non-compliance with the sanction imposed. The Tribunal imposed a prohibition on the provider for a period of five years. Find out more>>

The third case concerned an adult video subscription service operated by Mobigo Ltd.
The service operated under the brand name “wank-tank.com” on PayForIt and was charged at between £1.50 and £8.00 per week. The Phone-paid Services Authority (“PSA”) received five complaints in relation to the service. Complainants variously alleged that they were unaware of the service charges. The Tribunal upheld four breaches of the Code, in relation to a failure to fully and clearly inform consumers of all the key information, treating consumer unfairly and inequitably, a failure to obtain consumers’ consent to be charged and a failure to provide information requested by PSA. The Tribunal imposed a formal reprimand, a fine of £250,000 and a prohibition on the Level 2 provider for a period of five years. The Tribunal also imposed a requirement that the Level 2 provider refund all consumers who claim a refund. Find out more>>