By continuing to browse our site, you are consenting to the use of cookies.
Click here for more information on the cookies we use. Hide

Quick Links

Latest tribunal adjudications

The Tribunal of 23 March 2017 considered a case that concerned an Information, Connection and Signposting service and another related to a failure to comply with a sanction imposed by a previous Tribunal.

The first case concerned an Information, Connection and Signposting service operated by DK Call Limited (UK).
The Phone-paid Services Authority received 69 complaints in relation to the service. Complainants variously alleged that they were unaware of the service charges and thought they were calling the company they were trying to contact directly.

The Tribunal upheld five breaches of the Code, in relation to a failure to fully and clearly inform consumers of all the key information, unclear pricing information, misleading promotions, failure to comply with a special condition applicable to the service type, and provision of misleading information to PSA. The Tribunal did not uphold two breaches of failure to comply with a special condition applicable to the service type and failure to register the Service with PSA.

The Tribunal imposed a formal reprimand, a fine of £645,000 and a requirement that the Level 2 provider obtain compliance advice on its service promotions, such compliance advice to be implemented to the satisfaction of the PSA, before charging any new consumers. The Tribunal also imposed a requirement that the Level 2 provider refund all consumers who claim a refund, for the full amount spent by them on the service, within 28 days of their claim, save where there is good cause to believe that such claims are not valid, and provide evidence to the PSA that such refunds have been made. To find out more click here.

The second case was against Treasure Media Limited as a result of its failure to comply with a sanction that required the Level 2 provider to remedy the breach by ensuring that it has robust verification of each consumer’s consent to be charged before making any further charge to the consumer, including for existing subscribers to the Service. The Tribunal upheld a further breach of the Code in relation to its non-compliance with the sanction imposed.

The Tribunal imposed a formal reprimand, a fine of £250,000, a prohibition on the provider from providing, or having any involvement in, any premium rate service for a period of five years, from the date of publication of the decision and a requirement that the Level 2 provider must refund all consumers who claim a refund, for the full amount spent by them on the Service, within 28 days of their claim, save where there is good cause to believe that such claims are not valid, and provide evidence to the PSA that such refunds have been made. To find out more click here.