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Latest tribunal adjudications

The service
The Tribunal of 6 February 2017 considered one case, concerning an adult video subscription service operated by Venture247 Limited. The service operated under the brand name Hot-mobilebabes and was charged at £3 per week on shortcodes 89320, 69988 and 89225.

The complaints
The Phone-paid Services Authority received 70 complaints in relation to the service. Complainants variously alleged that service charges were unsolicited.

The Tribunal's decision
The Tribunal upheld two breaches of the Code in relation to failing to hold consent before charging consumers and providing false information to the Phone-paid Services Authority. The Tribunal imposed:
- a formal reprimand,
- a fine of £350,000,
- a requirement that the provider remedy the breach by ensuring that it has robust verification of each consumer’s consent to be charged before making any further charge to the consumer, including for existing subscribers to the service.
- the Tribunal also imposed a requirement that the provider must refund all consumers who claim a refund, for the full amount spent by them on the service, within 28 days of their claim, save where there is good cause to believe that such claims are not valid, and provide evidence to the Phone-paid Services Authority that such refunds have been made.

To view the full decision for the Venture247 Limited adjudication, please click here.