Consumer Panel Member

We are looking to appoint a member of the public to our Consumer Panel.

We are the Phone-paid Services Authority (PSA), the UK's regulator for content, goods, and services charged to a phone bill.  Phone-paid services include charity text giving, directory enquiries, TV competitions, music streaming, games and apps charged to a phone bill.

Our regulation is underpinned by a Code of Practice, which is approved by Ofcom.

About our Consumer Panel
We established a Consumer Panel in 2018 to ensure that consumers and their interests are at the heart of our regulation. The Consumer Panel provides advice and challenge on aspects of the PSA’s work, to support and enhance the interests of consumers by:

  • providing advice and comment from a consumer perspective on the extent to which PSA policies and regulation are aligned with its consumer-focused strategy
  • bringing to the attention of the PSA issues that are or are likely to be of significance to or impact on consumers and providing advice and comment on these issues
  • commenting on consultations and research undertaken by the PSA.

While relatively new, the panel has already provided extremely valuable input and challenge on our work. More information about the role and a full application can be found here.

What we are looking for?
We believe it is vital that membership of the Panel is as diverse and inclusive as possible. We currently have panellists with a range of experiences and interests, including older demographics, occasional-users, vulnerable consumers and those who are more technically literate. The panel is currently under-represented by the younger demographic, and therefore we particularly welcome applications from this group.  

We are also particularly interested in candidates who are users of phone-paid services. That could be subscribing to Spotify paid for via your mobile account, a regular charity donor via text or someone who enters into TV or radio competitions via text.  

You must be able to devote approximately half a day, four times a year during normal working hours. There will be some pre-reading and preparation required ahead of each meeting. Meetings will take place at our offices in Canary Wharf, London. You will be paid £250 per sitting plus an annual stipend of £1,000 and reasonable travel expenses.

Initial appointment will be for one year, with the possibility to extend this term to up to three years subject to satisfactory performance.  There is the possibility of a second and final term of up to a further three years subject to requirement and the smooth running of the panel.

How to apply
If this sounds like you, please click ‘apply now’ below and complete the application form.  You will be given the option to upload a CV as well, however this is not mandatory, and your application will not be treated any less-favourably if you do not provide us with one.

The closing date for this role is 12 p.m., Monday 9 March 2020.

Apply now