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On our blog we post insights on our work, ranging from industry news, research and regulatory developments to our latest consumer advice.

  • Updates from the industry forum

    27 November 2017

    Thanks to all of you who came to Canary Wharf on the 9th for the industry forum. As ever, it was great to see so many of you.

    Our vision is a healthy and innovative market in which consumers can charge content, goods and services to a phone bill with confidence. A number of you had asked us to expand on what we mean by healthy and innovative.

  • Stakeholder perceptions: 6 key findings

    Stakeholder perceptions word cloud
    15 August 2017

    We commissioned some stakeholder research to gain an independent, objective view of perceptions of us, to identify areas where we could improve and benchmark our performance. Here are the top 6 findings from the research.

  • Supporting growth and innovation: 6 month pilot launched

    07 August 2017

    Here at the PSA we are committed to furthering the interests of consumers. We've launched a new pilot intended to make it easier for Level 1s to ‘on-board’ clients that may want to use operator billing as a payment option,

  • PSA Annual Market Review 2016/17

    Annual market review 2016 17
    02 August 2017

    The Annual Market Review is our independent view of the phone-paid services market, conducted for us by Mobilesquared. For anyone with an interest in the market, this year’s makes for thought-provoking reading.  

  • Annual Report 2016/17

    Annual report blog
    13 July 2017

    Back in April, I promised to blog occasionally. Today we published our 2016/17 Annual Report and I thought it was a good opportunity to share some personal perspectives again.

  • Customer care and complaint handling research

    call centre phone paid services authority
    04 July 2017

    Today we published our latest piece of research, which looks into customer care and complaint handling in the phone-paid services market.

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