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On our blog we post insights on our work, ranging from industry news, research and regulatory developments to our latest consumer advice.

  • PSA priorities for the quarter

    22 January 2018

    A (slightly belated) happy new year to everyone from the PSA.

    The Phone-paid Services Authority’s vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. In the final quarter of this financial year, we will continue to work closely with our stakeholders towards this vision.

  • Budget, fines and collection rates

    12 January 2018

    I hope you saw our consultation on our 2018/19 business plan and budget. It sets out our proposed budget and priorities for the next financial year. The consultation closes on January 26th – so please get back to us with your thoughts and comments.  

  • Consultation on our Business Plan and Budget 2018/19

    business plan and budget
    14 December 2017

    Today we set out how we intend to work to deliver our mission in the next financial year as well as what we have achieved this year.  

  • Updates from the industry forum

    27 November 2017

    Thanks to all of you who came to Canary Wharf on the 9th for the industry forum. As ever, it was great to see so many of you.

    Our vision is a healthy and innovative market in which consumers can charge content, goods and services to a phone bill with confidence. A number of you had asked us to expand on what we mean by healthy and innovative.

  • Stakeholder perceptions: 6 key findings

    Stakeholder perceptions word cloud
    15 August 2017

    We commissioned some stakeholder research to gain an independent, objective view of perceptions of us, to identify areas where we could improve and benchmark our performance. Here are the top 6 findings from the research.

  • Supporting growth and innovation: 6 month pilot launched

    07 August 2017

    Here at the PSA we are committed to furthering the interests of consumers. We've launched a new pilot intended to make it easier for Level 1s to ‘on-board’ clients that may want to use operator billing as a payment option,

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