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On our blog we post insights on our work, ranging from industry news, research and regulatory developments to our latest consumer advice.

  • Stakeholder perceptions: 6 key findings

    Stakeholder perceptions word cloud
    15 August 2017

    We commissioned some stakeholder research to gain an independent, objective view of perceptions of us, to identify areas where we could improve and benchmark our performance. Here are the top 6 findings from the research.

  • Supporting growth and innovation: 6 month pilot launched

    07 August 2017

    Here at the PSA we are committed to furthering the interests of consumers. We've launched a new pilot intended to make it easier for Level 1s to ‘on-board’ clients that may want to use operator billing as a payment option,

  • PSA Annual Market Review 2016/17

    Annual market review 2016 17
    02 August 2017

    The Annual Market Review is our independent view of the phone-paid services market, conducted for us by Mobilesquared. For anyone with an interest in the market, this year’s makes for thought-provoking reading.  

  • Annual Report 2016/17

    Annual report blog
    13 July 2017

    Back in April, I promised to blog occasionally. Today we published our 2016/17 Annual Report and I thought it was a good opportunity to share some personal perspectives again.

  • Customer care and complaint handling research

    call centre phone paid services authority
    04 July 2017

    Today we published our latest piece of research, which looks into customer care and complaint handling in the phone-paid services market.

  • Comic Relief: text donations raise £9.5 million in one day

    Red nose day 2017 donations
    08 June 2017

    Comic Relief’s Red Nose Day, took place back on Friday 24 March and saw people up and down the country doing what they could to raise money for charity.
    Figures recently released by mobile payment company Fonix showed that an impressive £9.5 million worth of text donations were processed live on the night alone.

  • Industry forum roundup

    May 2017 Industry forum
    11 May 2017

    If you missed the forum yesterday, here’s a quick round up of the day and five key take-aways from it. You can also find my speech and the slide deck below.

  • Avoid unexpected charges when calling customer services helplines

    Connection services charges
    10 April 2017

    Have you ever felt confused when looking up the contact number of a company, finding various telephone numbers and not knowing which one to choose? If you searched online for a contact number, you may have come across a connection service.

  • The PSA budget for 2017/18

    Chairman David Edmonds on PSA budget
    06 April 2017

    For the PSA, the new financial year starts on 1 April. I am half way through my three year appointment so this  seemed a good day to  write my first blog. I’ll be doing this occasionally throughout the year to give some personal perspectives.

  • Effective sanctioning

    Consultation on effectiveness of sanctions
    23 March 2017

    Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. We look to achieve this by protecting consumers from harm and encouraging growth and innovation in their interests.

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