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Instant Dialogue

Publication Date
10 December 2009
Case Reference
01475
Procedure
Emergency Procedure
Adjudicated Party
Instant Dialogue
Service Type
Tribunal's final assessment
Significant
Sanctions
Code 11 para 8.9.2d - Fine
Code 11 - refunds
Code 11 para 8.9.2b - Formal reprimand
Breaches raised
Code 11 5.11 (b) Use of the word ‘free’
Code 11 7.3.2 (c) Virtual chat services
Code 11 5.2 Legality
Code 11 5.4.1 (a) Fairness
Code 11 5.7.2 Pricing information
Code 11 5.8 Contact information
Code 11 7.3.3 (b) Virtual chat services
Summary