Relax Telecom plc

Publication Date
2 May 2013
Case Reference
Track 2
Adjudicated Party
Relax Telecom plc
Service Type
Tribunal's final assessment
Code 12 para 4.8.2d - Fine
Code 12 para 4.8.2b - Formal reprimand and/or warning
Breaches raised

Code 12 3.3.1 Contracts
Code 12 4.2.4 Investigations


On 30 August 2012, the Tribunal adjudicated against the Level 2 provider Horizon Housing (a registered charity), which operated the Housing Support Agency premium rate service (case reference 07922). The Tribunal upheld nine breaches of the PhonepayPlus Code of Practice (12th Edition) (the "Code"). The Network operator was Relax Telecom Plc. During the course of the investigation  against the LEvel 2 provider, the Executive had concerns regarding the Network operator's due diligence.