Adjudication

Publication Date

10 July 2014

Case Reference

15429

Procedure

Adjudication by consent

Adjudicated Party

The Mobile Generation I B.V. (TMG I B.V.)

Service Type

Non-professional advice

Tribunal's final assessment

Very Serious

Sanctions

Code 12 para 4.8.2b - Formal reprimand and/or warning
Code 12 para 4.8.2d - Fine
Code 12 para 4.8.2i - General refunds

Breaches raised

Code 12 2.3.2 Misleading
Code 12 2.2.5 Rules relating to pricing
Code 12 2.3.11 Fairness
Code 12 Subscription spend reminders not sent
Code 12 2.3.1 Fairness

Summary

PhonepayPlus has published an adjudication by Consent order (“Consent Order”) relating to The Mobile Generation I.B.V.   The case was raised by PhonepayPlus following receipt of complaints in relation to competition subscription services.  Following discussions between PhonepayPlus and The Mobile Generation I.B.V it was agreed that, in the circumstances of the case, it was not in the interest of the parties to pursue the matters further and it was thereby settled according to the terms set out in the Consent Order and in accordance with paragraph 3.16(d) of Annex 2 of the Code.

Click on the following links to view the Consent Order and the summary of services and admitted breaches of the Code

Click here to view the Adjudication decision