Madlenka Limited

Publication Date
3 December 2019
Case Reference
Track 2
Adjudicated Party
Madlenka Limited
Service Type
Directory enquiry
Tribunal's final assessment
Very Serious
4.8.3 (b) Sanctions
4.8.3 (g) Sanctions
Breaches raised
Code 14 4.8.6 (b) Sanctions
Code 14 4.11.2 Non-payment of administrative charge

The case concerned non-payment of financial sanctions and administrative charges; and the failure to refund consumers as directed by an earlier Tribunal (case reference: 151390). The previous case, heard on 12 June 2019, concerned a directory enquiry service (“the Service”) operated by Madlenka Limited (the “Level 2 provider”). The Level 1 provider for the Service was Telecom 2 Limited (the “Level 1 provider”).

Considering all the circumstances of the case, the Tribunal decided to impose the following sanctions:

• formal reprimand
• a prohibition on the Level 2 provider from providing, or having any involvement in, any premium rate service for a period of five years, from the date of the publication of this decision, or until all sanctions imposed by the Tribunal of 12 June 2019 have been complied with, whichever is the later.

Administrative charge recommendation: 100%