Heart Communications Limited

Publication Date
22 August 2019
Case Reference
Track 2
Adjudicated Party
Heart Communications Limited
Service Type
Tribunal's final assessment
Very Serious
4.8.3 (b) Sanctions
4.8.3 (g) Sanctions
Breaches raised
Code 14 4.8.6 (b) Sanctions
Code 14 4.11.2 Non-payment of administrative charge

The case concerned non-payment of financial sanctions and administrative charges imposed by an earlier Tribunal (case reference: 133839). The case, heard on 10 October 2018, concerned an Information Service operated by Heart Communications Limited (the “Level 2 provider”). The Level 1 provider for the Service was Numbers Plus Limited (the “Level 1 provider”).

The Executive had received 9 complaints concerning the Service since 11 April 2017. No additional complaints had been received since the Tribunal of 10 October 2018.

Considering all the circumstances of the case, the Tribunal decided to impose the following sanctions:

• formal reprimand
• a prohibition on the Level 2 provider from providing, or having any involvement in, any premium rate service for a period of five years, or until all sanctions imposed by the Tribunal of 10 October 2018 have been complied with and both administrative charges have been paid in full, whichever is the later.

Administrative charge recommendation: 100%