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Latest tribunal adjudications

The Tribunal of 20 September 2017 considered two cases against Golden Brand  Inc, a  provider of an adult video subscription service for which consumers were charged at £4.50 per month.

One of the cases related to a failure by Golden Brand Inc to comply with a sanction imposed by a previous Tribunal.

 

In relation to the first case, the Phone-Paid Services Authority ("PSA") had received 16 complaints alleging that the messages received from the service were unsolicited. 

These complaints were received after the decision of the earlier Tribunal. 

The Tribunal upheld three breaches of the Code in relation to charging consumers for a service without their consent, provision of false information to the PSA and failing to ensure up to date registration with the PSA.  

The Tribunal found that each of the breaches was very serious and imposed a formal reprimand, a fine of £100,000 and a prohibition on the provider for a period of 5 years. 

The Tribunal also imposed a requirement that the provider refund all users of the service, whether or not they claim a refund. Find out more>>

 

The second case was as a result of Golden Brand Inc’s failure to comply with one of the sanctions imposed by the previous Tribunal, namely a requirement to refund all users of the service, whether or not they had claimed a refund. 

The Tribunal upheld an additional breach of the Code in relation to its non-compliance with the sanction imposed. 

The Tribunal imposed a formal reprimand and a prohibition on the provider for a period of 5 years, to run concurrently with the prohibition imposed in the first case. Find out more>>