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Workshop on consumer refunds in the phone-paid services market

3 October 2019, 2.00pm - 4.00pm

The PSA is hosting a workshop on consumer experiences of refunds in the phone-paid market.

The PSA is hosting a workshop on consumer experiences of refunds in the phone-paid market. We recently published research conducted for us by Futuresight that looked at attitudes and experiences of refunds for phone-paid services,  this research will support our policy development into improving the consumer experience of refunds. This workshop is to present our initial thinking and to get your feedback as part of an ongoing dialogue.

Places are limited, and we will be accepting reservations on a first come, first served basis until close of business on Wednesday 25 September. Due to demand and space constraints, we can only accommodate one participant per organisation. If there is more demand than we can accommodate, we will place you on a waiting list.

To register your interest for the workshop, please email seminars@psauthority.org.uk with your name and job title. If you identify any particular areas that you would like to discuss, please also send these through by 25 September 2019 so they can be considered for the agenda.

Can't attend?
We are also happy to have individual meetings with stakeholders, so please also email seminars@psauthority.org.uk if this is something you are interested in.