Notice to industry: Administrative Charges from 1 April 2010

30 March 2010

PhonepayPlus has reviewed and updated the administrative charges invoiced to companies found to be in breach of the PhonepayPlus Code of Practice, eleventh edition amended April 2008 (‘Code'). The amended administrative charges, detailed below, take effect from 1 April 2010.

The new charges will be applied to service providers and information providers (where a case has proceeded against an information provider) (‘providers') found in breach of the Code. The new charges will also apply to network operators (‘networks') that are found to be in breach of the Code.

The administrative charges system is evidence of PhonepayPlus' ongoing commitment to provide effective and proportionate regulation to the industry based on the ‘polluter pays' principle.

We constantly monitor and review the costs of investigations and Tribunals, reflecting the importance of these procedures to regulation. Our monitoring has shown that the complexity of cases is increasing and that the Code Compliance Panel (‘CCP’) is consequently spending longer considering each case. This is reflected in the revised fixed rate charges for this year.


An administrative charge system was first introduced in September 1992 and was substantially altered in January 2008 from a fixed charge for a category of case (whether simple, standard or complex) to an hourly rate for investigations that more properly reflected the time and expense incurred by PhonepayPlus personnel in bringing cases to a conclusion. The fixed charges for adjudication panels and oral hearings remained in operation.

The same methodology and calculations for the hourly rate system has been used, previously checked by PhonepayPlus' auditors, Mazars LLP. We have recalculated the hourly charge out rate to reflect better data now available to us, basing this year’s rates on actual staff costs rather than budgeted staff costs. This has resulted in minor variations in these charge out rates in comparison with the rates for 2009/10. In addition, the CCP has clarified which members of the executive it requires at informal representations, resulting in a revised half hour rate for these hearings.

Hourly rates for investigations are calculated to include the direct cost of personnel involved in bringing each case to a conclusion. They also include a proportion of overheads (such as rates, rent and electricity) that can be fairly attributed to those personnel.

The calculations are based on our budget for expenditure approved by Ofcom on 23rd February 2010, and the fixed rate charges reflect the actual cost of the operation of the CCP projected forward for 2010/11.

Code Provisions

The relevant provisions of the Code dealing with administrative charges are to be found at paragraphs 8.12 and 9.2.6

8.12 "All service providers found to be in breach of the Code may be invoiced for the administrative and legal costs of the work undertaken by PhonepayPlus. Non-payment within the period laid down by PhonepayPlus will also be a breach of the Code and may result in further sanctions being imposed. PhonepayPlus may direct that the relevant network operator withholds and passes to PhonepayPlus the sum(s) due from the payments outstanding under the contract between the network operator and the service provider."

9.2.6 "All network operators on whom a sanction is imposed may be invoiced for the administrative and legal costs of the work undertaken by PhonepayPlus. Non-payment within the period laid down by PhonepayPlus will be a failure by the network operator to comply with its obligations under the Code and may result in the imposition of a further sanction direction."

New Administrative Charge Rates

Hourly Rate Charges for Investigations


Hourly Charge (£)


Hourly Charge (£)





Investigations Executive



Head of Investigations



Head of Industry Support



Director of Standards & Communications



Chief Executive



Head of Legal



In-house Lawyer



Fixed Rate Charges for Tribunals

Per Adjudication Case



Oral hearing - per half day



Emergency procedure decision



Application to review an adjudication



Secondary case charges (per case)



Informal representations (per half hour)



NB All charges are exclusive of VAT

Notes on Administrative Charges

1.Charges for Tribunals include only the direct costs associated with CCP members' time and costs in preparing for and attending the panels.

2. The total administrative charge, which is subject to the Panel's recommendations to the PhonepayPlus Executive, will be determined by the hours spent by PhonepayPlus personnel in bringing the case to a close, as well as the cost of all secondary cases received.

3. All disbursements relating specifically to a case will also be charged to the provider (including external legal costs and, where appropriate, counsel's fees). It should be noted that:

· the Administrator's costs of preparing papers for a Tribunal are included in the fixed charge for the Tribunal

· there is a separate Administrator's and photocopying charge in connection with the papers prepared for an Oral Hearing, as these are invariably substantial and cannot be estimated in advance

· an Oral Hearing is clerked by a junior barrister appointed by the CCP whose fees are separately charged as a disbursement

4. Informal representations to a Tribunal can be requested by a network or a provider for a period of half an hour, or an hour.

5. The Code Compliance Panel has clarified that it requires the Head of Investigations, PhonepayPlus’ In-house lawyer and the Investigations Executive responsible for the case at informal representations. The attendance of these members of the PhonepayPlus executive at informal hearings is reflected in the revised half hour charge.

6. The fee of £320 for an application to review an adjudication is payable on submission of the application. If the application is granted, the review itself will be charged on the ‘per adjudication case' basis if the network or provider is found on review to be in breach of the Code.

7. The charge for secondary cases reflects the cost of receiving and logging a complaint as evidence for an investigation, the cost of keeping the complainant informed of the progress and outcome of the complaint, and the arrangements for a call charge refund when sanctioned.

8. At the time of raising breaches with a provider, PhonepayPlus will continue to instruct the provider's network operator to withhold an estimated administrative charge from revenue generated. This estimate will take into account all secondary cases received to date.


A simple illustration of how the ‘time spent x charge rates' basis will work is set out below:

Hours charged

Investigations Executive

30 hours @ £84

£ 2,520

45 additional cases


£ 900

Investigations Manager

1 hours @ £139

£ 139

Head of Legal

30 minutes@£165

£ 82

In house lawyer (clerk role)

6 hours@£106

£ 636

Adjudication Panel

per case

£ 1,467

Total administrative charge



As outlined above, there is a charge for an oral hearing of £3,060 per half day. Should a request for an oral hearing be subsequently cancelled by the network or provider, the network or provider will be charged for all costs incurred by PhonepayPlus up to the time of cancellation. If the cancellation is made less than five working days before the hearing, the fixed charges for the hearing will apply.

The Administrative Charge Process

1. The letter of adjudication sent to any network or provider found to be in breach of the Code
will include an administration charge invoice. Where we are awaiting notification of external
legal costs, the administration charge invoice will be forwarded under separate cover.

2. Payment terms are 10 days.

3. VAT will be applied to all charges.

4. Non-payment of the administration charge is considered to be a serious breach of the Code, and may result in the imposition of further sanctions by a Tribunal.

5. If the administrative charge remains unpaid by a provider, the network operator will be directed to pass over withheld funds to meet the outstanding debt to PhonepayPlus. If the full debt is not satisfied, access will be barred to all of the provider's lines until such time as full payment is made.

Date of application

The new rate for all fixed charges will apply from 1 April 2010, irrespective of the date the investigation commenced.

The new rate for hourly charges will apply from 1 April 2010 for all cases formally opened on or after 1 April 2010. However for cases opened up to and including 31 March 2010, administrative charges will be applied under the existing hourly rates.


The fixed and hourly charge rates are updated annually on 1 April, based on the then current year's approved budget, unless otherwise determined by PhonepayPlus.