8 May 2006

ICSTIS has published its half-year statement covering October 2005 to March 2006. The accompanying press release highlights, among other things, a 53% fall in the total number of complaints compared with the first six months of the year, a significant tail-off in complaints about quiz TV services since we issued our Statement of Expectations for these services, a major improvement in the level of service offered by our Contact Centre with nine out of every 10 calls now answered within 30 seconds, and a real terms reduction in the cost of regulation.

Click here to view the statement.