We are the UK regulator for content, goods and services charged to a phone bill.

PhonepayPlus publishes online, interactive 2010/11 Annual Report

26 July 2011

PhonepayPlus, the UK regulator of premium rate services (PRS), today published its Annual Report for 2010/11.

The online report documents a momentous year for both the regulator and for the UK PRS market, with the launch of a fundamentally new Code of Practice and industry-wide Registration Scheme (both of which come into force on 1 September).

In addition to the new regulatory framework, the UK PRS market grew to £816 million in 2010 (up from £810 million in 2009) and PhonepayPlus saw a 52% fall in consumer complaints in 2010/11, the same decline as in 2009/10, marking a 77% decline over two years.

PhonepayPlus’ Chief Executive, Paul Whiteing, welcomed the report by saying: 

"The last year has seen us not only publish a new edition of our Code, but significantly change how the UK PRS industry is to be regulated. We are no longer relying on a rules-based approach, but focusing on positive outcomes for consumers that will remain relevant no matter what market and technological developments arise.

"I would not only like to thank all of my colleagues at PhonepayPlus for their hard work, but also our industry colleagues, particularly those who have taken part in consultations, workshops and the testing of our Registration Scheme. As September approaches, let us take stock of these achievements and prepare for our first year within the new framework, where I am confident we will continue to improve compliance with our Code of Practice industry-wide."

Designed primarily as an online document (in order to minimise costs), the 2010/11 Annual Report contains short videos from industry and consumer stakeholders, as well as other interactive content.

In addition, PhonepayPlus’ Annual Report 2010/11 will be available shortly in a PDF format to download and print.