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PhonepayPlus Administrative charges from 1 November 2013

1 November 2013


PhonepayPlus has reviewed its administration charges and has retained the current methodology for setting these charges.


As set out in PhonepayPlus’ annual Business Plan and Budget, published at the end of March this year, PhonepayPlus has a focus on strengthening its “polluter pays” principle. A key component of this is ensuring the comprehensive and accurate recovery of costs incurred during investigations which result in a case being upheld by a Tribunal.

To this end we have developed an in-house time recording system to ensure we capture the full costs of dealing with cases of non-compliance. These costs are passed on to providers found to be in breach of the PhonepayPlus Code of Practice (Code) by a Tribunal. This system has resulted in more accurate recording of the time attributed to cases and, as part of a review into administration rates, has assisted in the identification of additional billable activities, the costs of which should be recovered in appropriate cases. These additional rates are shown in the table below. 

These charges will apply to cases opened on, or after, 1 November 2013.

Background

The administrative charge system was introduced in September 1992 to ensure that Network operators and providers found to be in breach of the PhonepayPlus Code of Practice made a proportionate contribution towards the costs incurred in bringing their cases to a conclusion. This principle continues in the 12th Edition of the Code under paragraph 4.10.
PhonepayPlus retains the right to review charges as and when required, and the new administrative charges mark the conclusion of PhonepayPlus’ most recent review.

The new charges from 1 November 2013.

The new administrative charges reflect the current PhonepayPlus budget and new team structures following adjustments to teams in the last financial year. The calculations of hourly charge rates include the direct costs of personnel involved in bringing each case to a conclusion. The hourly rates also include a proportion of overheads (such as office and running costs) that can be fairly attributed to those personnel. As a result of these adjustments and to take account of changes to costs and volumes, some rates have increased on the previous year with others being reduced.

Please note VAT will not be applied as PhonepayPlus’ tax status has changed
  

 

 

 2013/14
Rate
(£)

 

 2012/13
Rate
(£)

Hourly Staff Rates 

         

 

      

 

 

 

 

 

 

Investigations Administrator

 

 71

 

68 

Investigations Executive

 

 105

 

94 

In-house Counsel

 

 162

 

In-house Lawyer

 

 136

 

126 

Head of Investigations

 

 162

 

162 

Head of Legal

 

 255

 

217 

Director Of Operations

 

 315

 

266 

Chief Executive Officer

 

 402

 

369 

Regulatory Development

 

 139

 

Research Monitoring - evidence gathering

 

 64

 

Complaint Resolution - Manager

 

 85

 

Complaint Resolution - Team

 

 56

 

Secondary Charges    (Charge per complaint)

 

 14

 

25 

Informal Representation (per half hour)

 

 192

 

192 

 

 

 

 

 

CCP & Panels

 

 

 

 

 

 

 

 

 

Per Adjudication Tribunal Case

 

 1,962

 

 1,962

Per Oral hearing - Half day

 

 2,810

 

  2,810

Per Oral hearing - full day

 

 5,620

 

  5,620

Per Emergency procedure consideration

 

 220

 

 220

Per application for Review 
(additional charges if application successful)

 

 290

 

 290

 

 

 

 

 

Oral Hearings

 

 

 

 

 

 

 

 

 

Clerk costs - 
(External person has to be used,
estimated at £6000+  per hearing)

 

Cost incurred to be passed on

  

 

 

 

 

 

Prior Permissions

 

 300

 

300 

 

 

 

 

 

Disbursements

 

 

 

 

 

 

 

 

 

Reprographic costs - Internal per page (pence)

 

 0.14

 

 

Reprographic costs - External

 

Cost incurred to be passed on

Courier costs

 

 

Recording costs per session

 

 31

 

Postage 

 

Cost incurred to be passed on

Telecommunications

 

Cost incurred to be passed on

Research Monitoring - disbursements

 

Cost incurred to be passed on

Debt collection costs

 

Cost incurred to be passed on

Miscellaneous

 

Cost incurred to be passed on