We are the UK regulator for content, goods and services charged to a phone bill.

PhonepayPlus update on the review of the Code of Practice

26 February 2014

Today, PhonepayPlus issues an update to stakeholders on the progress of the a review of the twelfth Code of Practice (‘Code’), which will be followed by a formal consultation later this year.

PhonepayPlus published a Call for Inputs paper in September last year that set out our initial considerations. We received 17 responses to our request from a variety of stakeholders, which were fully considered and have influenced our approach to a number of issues. PhonepayPlus also hosted a number of workshops with industry and consumer groups to discuss the initial proposals and garner views from a variety of stakeholders.

This feedback has led us to reflect on a number of proposals that, due to comments, we are no longer taking forward to full consultation. In the interim, reason has arisen to consider a number of other issues as part of this Code review. This document details the more substantial, now planned changes to the Code. While there are no formal questions in this paper, PhonepayPlus does very much welcome views from stakeholders on the proposals outlined by 26 March 2014, ahead of a formal consultation which will follow in summer, this year.

The update is accompanied by independent research into consumer views towards spending caps conducted on behalf of PhonepayPlus. Please click here to view both the update and the related research.