We are the UK regulator for content, goods and services charged to a phone bill.

Business Plan and Budget 2017/18 consultation announcement

14 December 2016

The Phone-paid Services Authority today publishes for consultation its Business Plan and Budget 2017/18. The consultation sets out how we seek to meet our strategic priorities and ensure consumer protection in the phone-paid services market.

The full consultation document is available here.

The Business Plan and Budget sets out the resources we require in 2017/18 and proposes:

  • A full operating budget of £3,850k.
  • This represents a 5% saving in real terms from 2016/17 and 16% in total since 2015/16.
  • A reduced adjusted levy of 0.48% - down from 0.63% for 2016/17.

These savings are being delivered in the context of a significant increase in our day-to-day operations. We expect total contacts across all channels, including phone, web and number checker to be 41% higher this financial year. We also expect the total number of substantive cases worked on this year to be 24% higher than in 2015/16.

We are required by Ofcom to ensure we are sufficiently funded to meet its statutory obligations. The proposed budget provides the necessary capacity and capabilities required to deliver our work. We remain mindful of the overall cost of regulation and continue to identify cost efficiencies where achievable.

The consultation runs until 27 January 2017.
Comments should be submitted in writing and sent by email, where possible, to pbarker@psauthority.org.uk.