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PhonepayPlus publishes draft ‘Code 14 Supporting Procedures'

13 January 2016

PhonepayPlus is undertaking a public consultation of its proposed new Code of Practice, 14th edition, which closes on 2 February 2016. Within the published consultation paper in November 2015, we set out that the review leading to the development of new Part 4 enforcement procedures also considered the current Investigations and Sanctions Procedure.

The full document is available here.

PhonepayPlus is today publishing draft “Supporting Procedures” to the proposed new Code of Practice, 14th edition.  The proposed 14th Code of Practice is currently the subject of a public consultation which closes on 2 February 2016.  As part of our review of Part 4 of the Code of Practice and within the consultation paper on the proposed new Code of Practice published in November 2015, we set out that the review leading to the development of new Part 4 enforcement procedures also considered the current Investigations and Sanctions Procedure.

Whilst we do not formally consult on changes to supporting procedures, a draft version of the new ‘Code 14 supporting procedures’ is published today for stakeholder comment. The supporting procedures provide additional detail on how provisions of Part 4 of the Code will be applied, including setting out more detailed criteria for decision-makers.

The supporting procedures cover topics as found in the following non-exhaustive list:
•    Purpose of PhonepayPlus’ investigations and enforcement
•    Engagement with PhonepayPlus
•    Role of PhonepayPlus’ Investigations Oversight Panel (new to the governance structure of PhonepayPlus)
•    Interim measures during investigations (including withholds of revenue and service suspensions), and
•    Adjudications by the PhonepayPlus Code Adjudications Tribunal (a replacement body for the current Code Compliance Panel)

Please note that any changes made to the proposed Code following consultation may necessitate further amendments to the supporting procedures. The current Investigations and Sanctions Procedure will remain in place until the 13th edition of the Code is replaced. A final version of “Code 14 Supporting Procedures” will be published alongside the finalised Code of Practice.

PhonepayPlus welcomes any comments on these supporting procedures, and such feedback can be sent to Mark Collins (Head of Policy Projects – mcollins@phonepayplus.org.uk).