We are the UK regulator for content, goods and services charged to a phone bill.

Ofcom approves PhonepayPlus’ 14th Code of Practice

21 June 2016

Ofcom has today published its statement following consultation on its approval of PhonepayPlus’ 14th edition of the Code of Practice.

The new Code of Practice will come into force on 12th July 2016. As outlined in PhonepayPlus’ statement following consultation published in March, the main changes to the new Code relate to Part four and specifically the investigations, adjudications and appeals procedures to support a more streamlined and less complex process. We have also added a limited grounds post-adjudication appeal to the text of the 14th Code.

PhonepayPlus’ Investigations and Sanctions Procedure is being replaced by new Supporting Procedures, which whilst not part of the Code serve to support the enforcement process.

We are today publishing the finalised approved 14th Code of Practice and Supporting Procedures to the Code that set out how investigations are conducted.

Following engagement with key stakeholders, the Supporting Procedures have been updated and improved for clarity. The Supporting Procedures will be kept under review and updated as appropriate.

The documents published here are:

We will be publishing further information, including details of the independent Code Adjudication Panel who will consider and adjudicate on potential breaches of the new Code, in preparation for the implementation of the 14th Code of Practice on 12th July 2016.