We are the UK regulator for content, goods and services charged to a phone bill.

We are now consulting with industry on amendments to the Notice of Specified Charges and Durations of Calls

07 June 2018

Recent changes to UK law have introduced maximum spending caps - per individual transaction and for accumulated transactions per month - for phone-paid transactions, which are not aligned to some of the existing spend caps the PSA has in place.

We believe it is important that any PSA notice that specifies a maximum charge for any category of service is clear and easy to understand and aligned with spend limits set out in law.

The PSA has reconsidered the charges specified in our existing Notice, and proposes to:

  • Align our spend caps for Sexual entertainment services, Live entertainment services, Chatline services and Professional advice services with the caps now set out in law
  • Remove our existing spend caps for Remote Gambling services - on the grounds that the monthly spending cap which will now be required by law is lower than the monthly consumer spend our previous cap would have allowed, and so will offer consumers greater flexibility and also greater protection.

The consultation closes on 12 July 2018.

For more details and information on how to respond please see the consultation document.

We look forward to hearing your views.