Regulator introduces revised guidance on consent to charge and platform security

13 February 2020

These changes will ensure payment platforms are operated to a high standard and ensure consumers give informed consent.

Following a full consultation and careful consideration of the responses received, the Phone-paid Services Authority (PSA) has revised its guidance to help ensure that providers obtain proper consent from consumers before they are charged.

The PSA expects providers of phone-paid services to put consumer interests at the forefront of what they do. This includes providers not charging consumers for a phone-paid service without their informed consent. 

The updated Guidance sets out:

  • clear definitions of informed and robust consent and how this should be obtained
  • the types of platform security measures that the PSA would expect providers to have in place
  • recommendations and examples of the types of skills and experience that security staff working in this area should have.

You can read the PSA’s statement and the revised guidance here.