PSA publishes Terms of Reference for the review of its Code of Practice

6 January 2020

The Phone-paid Services Authority (PSA) is undertaking a comprehensive review of its regulatory approach, following the recent introduction of its new strategic purpose.

The review of the PSA Code of Practice will be wide-ranging and include areas such as:

  • the PSA’s powers

  • consumer refunds and redress

  • standards for the market.

It’s expected a new Code of Practice will be introduced in 2021.

You can read the full Terms of Reference, and further information on the review, here. And here you can read our new strategic purpose.