Regulator fines company £1 million and bans it from the market after it charged consumers hundreds of pounds for call connection

11 June 2020

The Phone-paid Services Authority (PSA) has fined and banned Salvatet Inversiones SL from the market, after it committed four very serious breaches of regulation.

Salvatet ran an Information, Connection and Signposting Service (ICSS), which connected consumers to well-known companies and government departments such as Amazon, O2 and DWP. Consumers variously alleged they weren’t made aware of the service costs and that the promotional material was misleading, with some consumers reporting charges into the hundreds of pounds.

The PSA Tribunal found Salvatet had committed four breaches, including not treating consumers fairly and equitably, and two breaches relating to ICSS Special conditions. The PSA has since strengthened these Special conditions to better protect consumers.

The Tribunal fined Salvatet £1 million, banned it from the market for five years and ordered it to pay refunds to any consumers who claim them.

Read the Tribunal’s full decision here.