PSA publishes statement following its re-consultation on ICSS11

5 March 2020

Regulator has decided to maintain the Special condition in its revised form.

The Phone-paid Services Authority (PSA) has today published its statement following further consultation on Special condition ICSS 11. This Special condition says that consumers who call an ICSS must receive an alert at the start of the call, and sets out specific requirements this alert must meet.

The PSA consulted on all of its ICSS Special conditions in April 2019, and in October 2019 published its Statement on this. However, the PSA decided to re-consult on ICSS 11 specifically following detailed feedback from one respondent that said there was an alternative option that should be considered.

Following completion of this re-consultation, the PSA has decided to retain Special condition ICSS11 as set out in the October 2019 Statement. This form maintained the existing ICSS11 but required addition of the words ‘followed by the words “plus your phone company’s access charge”’.

Read the full statement here.