PSA publishes 2019/20 Annual report

5 October 2020

The PSA has published its Annual report for the 2019/20 financial year, which details the PSA’s activities regulating the phone-paid services market.

The phone-paid services market grew by 2.4% in the financial year, while assessed complaints to us have dropped from nearly 1,400 per month at the start of the financial year to less than 500 per month by the end. 

We launched the most comprehensive review of our regulation in more than a decade so that our regulation is fit for the market and meets the needs and expectations of consumers. We’re working hard to consult widely in developing it and launch the new Code of Practice in 2021.

Having made this financial year an inclusive employer pledge we also reviewed our approach to recruitment and training to encourage greater diversity of thought. 

Key financial data will be published at a later date.

Read the Annual report in full here.