PSA publishes Annual Market Review 2020/21

9 September 2021

- UK consumers spend £628 million on phone-paid services in 2020/21.
- Charity text donation performs particularly strongly, with a 64% jump in donations.
- Revenue-share services expected to contract slightly in 2021/22 (-2.4%) before returning to growth the following year.

In a year where businesses throughout the economy struggled with the impact of the pandemic, the phone-paid services market performed relatively well, contracting by 2.7%.  

Phone-paid services offered by charities and broadcasters performed especially well with revenues for these parts of the market increasing to £65.8m (up £25.7m) and £154.4m (up £27.8m) respectively.  

The Phone-paid Services Authority (PSA) commissioned Analysys Mason to conduct this year’s Annual Market Review. Based on a survey of 5,000 users of phone-paid services and industry interviews, the Annual Market Review is an in depth look at the phone-paid services market and consumer experiences of it. It also forecasts the market for the following three financial years.  

Read the full report