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Adjudication

Publication Date
16 April 2009
Case Reference
02401
Procedure
Track 2
Adjudicated Party
mBlox Limited
Service Type
Virtual chat
Tribunal's final assessment
Very Serious
Sanctions
Code 11 para 8.9.2b - Formal reprimand
Code 11 para 8.9.2d - Fine
Code 11 - refunds
Breaches raised
Code 11 5.2 Legality
Code 11 5.4.1 (a) Fairness
Code 11 5.4.1 (b) Fairness
Code 11 5.7.1 Pricing information
Code 11 5.14 ‘STOP’ command
Code 11 7.3.2 (d) Virtual chat services
Summary

Click here to view the Adjudication decision