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Adjudication

Publication Date
28 May 2015
Case Reference
34513
Procedure
Adjudication by consent
Adjudicated Party
Numbergrp Network Communications (Ireland) Ltd
Service Type
Directory enquiry
Tribunal's final assessment
Significant
Sanctions
Code 12 para 4.8.2d - Fine
Code 12 para 4.8.2b - Formal reprimand and/or warning
Code 12 para 4.8.2a - Remedy the breach
Code 12 para 4.8.2 (c) - Compliance advice or prior permission
Code 12 para 4.8.2i - General refunds
Breaches raised
Code 12 2.3.1 Fairness
Code 12 2.2.5 Rules relating to pricing
Code 12 2.2.1 (a) Transparency and Pricing
Summary

PhonepayPlus has published an adjudication by Consent order (“Consent Order”) relating to the provider, NumberGrp Network Communications (Ireland) Limited. The case was raised by PhonepayPlus following receipt of complaints in relation to a directory enquiry service operated by the provider. Following discussions between PhonepayPlus and the provider it was agreed that, in the circumstances of the case, it was not in the interest of the parties to pursue the matters further through to an oral hearing and it was thereby settled according to the terms set out in the Consent Order and in accordance with paragraph 3.16(d) of Annex 2 of the Code.

Click here to view the Adjudication decision