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Compliance updates

Under the Code of Practice we have the ability to, from time to time, issue and/or amend non-binding compliance advice concerning any provisions of the Code. This is set out at paragraphs 1.5.1 to 1.5.4 of the Code on the status of Guidance and advice in relation to the Code. These ‘Compliance Updates’ (which are listed below) should be considered when determining whether your services (or your clients’ services) are compliant with the Code.

Clarity of information to be provided to consumers via text messages following mobile number entry into online promotions (06/02/2017)

Adequacy of information provided to consumers prior to entering a contract or obligation to pay - Consumer Contract Regulations (02/06/2015)

Compliance Update Any Question Answered AQA Services (01/07/2015)

Directory Enquiry (DQ) services (03/04/2014)

Effect of changes in consumer law on the use of premium rate numbers (24/03/2014)

Potential breach of the Consumer Protection from Unfair Trading Regulations 2008 by competitions, prize draws, and/ or repeat download services that carry a repeat charge (10/09/2013)

Statement on the regulation of Payforit (29/05/2013)

Provision of illegal music downloads using premium rate service billing (02/11/2011)