By continuing to browse our site, you are consenting to the use of cookies.
Click here for more information on the cookies we use. Hide

Quick Links

Consultation on consumer refunds

(Issued on 11 November 2005 - closed on 6 February 2006)

ICSTIS has published a consultation paper on how it intends to deal with refunds as part of its sanction powers and on proposals for developing best practice within the industry for customer service.

Click here to view the consultation document on consumer refunds

The consultation on the provisions to refunds to consumers and the development of industry best practice received the following responses:

BT 
Grumbletext 
Intextmedia 
LACORS 
MBG 
MDA (Cover letter
MEF 
NOC 
PRA 
Telewest Broadband 
UKCTA 
WIN