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PhonepayPlus announces changes to Multi-Party Chat prior permission

30 July 2010


PhonepayPlus has today issued a statement in response to its Multi-Party Chat (Chatline) consultation, as well as published a Multi-Party Chat (MPC) Prior Permission Notice.


PhonepayPlus has today issued a statement in response to its Multi-Party Chat (Chatline) consultation, as well as published a Multi-Party Chat (MPC) Prior Permission Notice.

This statement follows a review of Multi-Party Chat in 2009 and the public consultation published on 31 March 2010. The main changes are:

  • Providers of MPC services will no longer be required to obtain the caller’s address prior to allowing them to participate in MPC services, or state that all calls will be recorded and details passed to the regulator where appropriate. 
  • The maximum tariff per minute for MPC services will increase from 60p per minute to £1.50 per minute.
  • Successful applicants will be allowed to operate adult MPC services.
  • MPC services will be allowed to transfer consumers to other services (although not where it is possible to access adult chat or IVR through a service which has advertised itself as being non-adult) provided this transfer remains part of the same call (with the same spend limit).
  • MPC services will no longer be required operate on the 09059 prefix.
  • The requirement for MPC providers to pay into a Compensation Fund will be removed, although the requirement for them to pay a security bond will remain.


Anyone wishing to operate a MPC service going forward will need to seek prior permission from PhonepayPlus.

Please click here to view PhonepayPlus’ final statement following consultation and the Multi-Party Chat Prior Permission Notice.