By continuing to browse our site, you are consenting to the use of cookies.
Click here for more information on the cookies we use. Hide

Quick Links

PhonepayPlus issues invitation to tender for Registration System

28 May 2010


PhonepayPlus, the regulator of premium rate telephone services (PRS), today issued an invitation to tender to build a Registration System. This follows a recent consultation in which a majority of respondents agreed that PhonepayPlus should go ahead with the implementation of a Registration Scheme while it consults more broadly on how registration will support its proposed new Code of Practice.


PhonepayPlus, the regulator of premium rate telephone services (PRS), today issued an invitation to tender to build a Registration System. This follows a recent consultation in which a majority of respondents agreed that PhonepayPlus should go ahead with the implementation of a Registration Scheme while it consults more broadly on how registration will support its proposed new Code of Practice.

The current Code of Practice requires all Service Providers to register their details with PhonepayPlus. However, in line with its intention to extend regulation throughout the premium rate value chain the proposed new Code will require all eligible providers to register, with many thousands of new registrants needing to record details before they are able to operate.

The Registration System will be an online tool which will:

  • Allow providers to register business information for other registrants to access as they carry out due diligence on potential partners;
  • Link regulatory adjudications to providers and individuals, to facilitate due diligence further and shine a light on rogue operators;
  • Allow providers to submit customer care information relating to services; and consumers to search the database for information about services they have used or are thinking of using;


The tender specification is platform and technology neutral and we invite bids from all potential suppliers, except from PRS providers and any other business with a conflict of interest. The winning bid will be one that demonstrates a proven track record in similar projects; a clear understanding of our business needs and capability to meet them; and presents excellent value for money.

Consultation outcome

In its interim update on the Registration Scheme (published in April), PhonepayPlus reminded stakeholders that it is essential that the Registration System is in place, and the Scheme in operation, by the time the new Code comes into force. However, there remained a risk (highly unlikely given broad industry support to date) that the new Code would not be approved and therefore mandatory registration would not be extended to Information Providers.

We consulted stakeholders on whether to proceed with implementation to deliver the Scheme on time, given this risk. There was near unanimous support for our intention to proceed: of 24 responses, 20 agreed that we should; two said that we should not; and two more said they were unable to advise us on the basis of the information we had provided.

We therefore intend to continue with the tender process and the implementation of the Scheme. The responses also identified a number of issues that we will address in a brief regulatory Statement to be published shortly.

The tender documentation and technical specification can be accessed here. Responses to the invitation to tender should be sent to Adam Ferguson (aferguson@phonepayplus.org.uk) to arrive by 4:00pm on Friday the 11th of June 2010.

If you have any questions about the tender process or technical specification, please contact Adam Ferguson on 020 7940 7438.