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Postal scam chain email 2010 – PhonepayPlus’ statement

17 November 2010


PhonepayPlus, the phone-paid services regulator, is aware that a chain e-mail about an alleged postal scam is being circulated on the internet. The email refers to the Royal Mail, Trading Standards and ICSTIS (PhonepayPlus' former name).


  • PhonepayPlus appreciates that recipients of the email may want to find out more information about the alleged scam and has therefore issued the following statement:
  • The chain email refers to a service (operating on 0906 6611911) that was shut down by PhonepayPlus (then ICSTIS) in December 2005.
    PhonepayPlus subsequently fined the company that was operating the service, Studio Telecom (based in Belize), £10,000.
  • The service is NO LONGER running and has NOT been running since December 2005.
  • You do NOT need to contact PhonepayPlus, or the Royal Mail, about this service as it was stopped almost five years ago.
  • If you receive a copy of the email warning you about the alleged scam, please do NOT forward it to others. Instead, please forward this statement from PhonepayPlus.  
  • If you receive a delivery card through your letterbox which you do not believe is genuine and which asks you to dial a premium rate number, you can contact PhonepayPlus on 0800 500 212 (Mon-Fri, 9am-5pm) for further guidance.
  • Please go to our FAQ for useful information about how to recognise phone-paid services and understand what they cost, and some simple tips to help you enjoy using services with confidence.
  • For more detailed information about PhonepayPlus’ work, please visit www.phonepayplus.org.uk.