Consultation on the Business Plan and Budget 2020/21

16 December 2019

We expect the phone-paid services market will continue its transition into a new landscape for consumers. The business plan sets out the work we are planning in 2020/21, including the development of a new Code of Practice.

We are proposing a real terms flat budget, meaning we will have reduced our budget by 21% over five years. To support this, we are proposing an adjusted levy of 0.36% on outpayments made by networks.

Please let us know your views by emailing

The consultation closes on 23 January 2020.

Full consultation document

27 March 2020 update:

Business Plan and Budget 2020/21 consultation statement

Business Plan and Budget 2020/21 final

Responses to the consultation: