Consultation on consumer refunds
(Issued on 11 November 2005 - closed on 6 February 2006)
ICSTIS has published a consultation paper on how it intends to deal with refunds as part of its sanction powers and on proposals for developing best practice within the industry for customer service.
Click here to view the consultation document on consumer refunds
The consultation on the provisions to refunds to consumers and the development of industry best practice received the following responses:
MDA (Cover letter)