Directory enquiry (DQ) services guideline review
(Issued February 2004 - closed April 2004)
The consultation document, together with the six accompanying annexes, are available below:
Consultation document
on the Directory Enquiry (DQ) Services Guideline Review
Annexe 1 - Draft Guideline
Annexe 2 - Complaints
Annexe 3 - Monitoring
Annexe 4 - Complaint/case analysis
Annexe 5 - Oftel/ICSTIS DQ research evaluation paper
Annexe 6 - Summary note of DQ workshop December 2003