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Directory enquiry (DQ) services guideline review

(Issued February 2004 - closed April 2004)

The consultation document, together with the six accompanying annexes, are available below:

Consultation document  on the  Directory Enquiry (DQ) Services Guideline Review
 
Annexe 1 - Draft Guideline 
Annexe 2 - Complaints 
Annexe 3 - Monitoring 
Annexe 4 - Complaint/case analysis 
Annexe 5 - Oftel/ICSTIS DQ research evaluation paper 
Annexe 6 - Summary note of DQ workshop December 2003