Code of Practice

The Phone-paid Services Authority launched the 14th Code of Practice on 12 July 2016, which was approved by Ofcom in accordance with the Communications Act 2003 on the same date.

General and sector specific guidance to support the Code of Practice

All companies providing phone-paid services have to:

• register with the Phone-paid Services Authority
• submit and maintain accurate details of its services and numbers to the Phone-paid Services Authority
• check the companies they contract with
• ensure consumers are protected
• follow the Phone-paid Services Authority's formal directions, instructions, notices or requests for information 

Phone-paid services must:

• be upfront about the service they offer and the cost
• treat consumers fairly
• comply with the law
• not invade consumer privacy
• not cause harm or unreasonable offence to consumers
• resolve consumer complaints quickly