Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

Regulator bans two companies from market for failing to pay fines

07 July 2020

The Phone-paid Services Authority (PSA) has banned two companies – ECN Digital Ltd and Inter Inventory Company Limited – from the market for five years after they failed...

New exemption to support the provision of phone-paid society lotteries

24 June 2020

We have launched a new exemption to support the provision of society lottery services paid for via phone-payment.

Regulator fines company £1 million and bans it from the market after it charged...

11 June 2020

The Phone-paid Services Authority (PSA) has fined and banned Salvatet Inversiones SL from the market, after it committed four very serious breaches of regulation.

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our strategic purpose is to build consumer trust in phone-paid services and ensure consumers are well-served through supporting a healthy market that is innovative and competitive.

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