Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

Former director of company that misled consumers into calling expensive phone...

25 November 2020

The Phone-paid Services Authority (PSA) has prohibited Peter Lyons from providing or being involved in phone-paid services for five years.

PSA bans director of company that ran misleading directory enquiry service from...

06 October 2020

The Phone-paid Services Authority (PSA) has banned Devon Kelly from the premium rate services market for five years.

PSA publishes 2019/20 Annual report

05 October 2020

The PSA has published its Annual report for the 2019/20 financial year, which details the PSA’s activities regulating the phone-paid services market.

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our strategic purpose is to build consumer trust in phone-paid services and ensure consumers are well-served through supporting a healthy market that is innovative and competitive.

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