Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

Company fined £250,000 after contacting consumers without consent

07 May 2020

The Phone-paid Services Authority (PSA) has fined Irich Info Technology Ltd after it committed two breaches of its Code, including contacting consumers without proper...

Regulator fines company £250,000 after it failed to handle consumers’ complaints...

16 April 2020

The Phone-paid Services Authority (PSA) has fined Itech Logic Ltd after it committed three breaches of its Code, which included failing to handle consumers’ complaints...

Our regulatory approach, our current priorities and FY2020/21 Business Plan and...

27 March 2020

The global Covid-19 pandemic is unprecedented. At the PSA, we are acutely aware that this crisis has presented significant challenge and strain on people, families,...

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our strategic purpose is to build consumer trust in phone-paid services and ensure consumers are well-served through supporting a healthy market that is innovative and competitive.

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