Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK
regulator for content,
goods and services
charged to a phone bill

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

PSA proposes extension of regulatory requirements to all call connection services

29 April 2019

The Phone-paid Services Authority (PSA) has opened a consultation on revised Special conditions for ICSS

PSA bans company from phone-paid services market for 8-years

18 April 2019

Pro Money Holdings Limited has been issued with a formal reprimand and an 8-year ban from the phone-paid services market by the regulator, the Phone-paid Services...

Addendum to the consultation on Special conditions for phone-paid subscription...

04 April 2019

The Phone-paid Services Authority (PSA) has published an addendum to its consultation on changes to the regulatory framework for phone-paid subscription services.

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. Our Code of Practice is built with this in mind.

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