Service checker
Not sure about a number that's on your bill? Check it out here and see what to do next...
Report an issue
If you have experienced problems with a phone-paid service, you can report it to us here.
Unexpected phone charge?
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Latest updates
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PSA publishes minor changes to Code 15 Procedures
News | 07 December 2023
We are publishing minor changes to paragraphs 362 and 367 of Code 15 Procedures introducing the recording of paper-based hearings and altering the procedure for requests relating to time allocated for oral representations.
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The PSA publishes Annual report for 2022/23
News | 07 December 2023
The PSA has published its Annual report for the 2022/23 financial year, which details the PSA’s activities regulating the phone-paid services market.
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Ofcom publish consultation on the future of regulation of phone-paid services
News | 21 November 2023
Today Ofcom have published a consultation to transfer regulation for PRS from PSA to Ofcom.
For consumers
What are phone-paid services?
Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.
Why have I been charged?
Phone payment is a popular and effective way of paying for a wide range of content goods and services.
5 tips to stay in control of your phone charges
Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account?
For business
New to the industry?
When you launch a new service in the phone-paid services market, there are five key steps which you need to take.
Code 15
Code 15 is the new PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with. This replaces Code 14 and came into force on 5 April 2022.
Staying compliant
No matter what kind of phone-paid service you’re operating, it’s important that you stay up-to-date with PSA regulation and keep your service compliant.