Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

PSA fines companies £1 million after they charged consumers without consent

12 February 2021

Entertainmob Kommunikation and New Level Ventures also banned from the market for a total of ten years.

Director of company behind passport call-connection service banned from market for...

01 February 2021

Company had previously been fined and banned after charging people for connection to HM Passport Office.

Chargeable texts sent to consumers in error on shortcode 79050

13 January 2021

We have been informed of an issue that affected a large number of O2 and Three customers over the Christmas period.

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our strategic purpose is to build consumer trust in phone-paid services and ensure consumers are well-served through supporting a healthy market that is innovative and competitive.

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