Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK
regulator for content,
goods and services
charged to a phone bill

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

PSA Guidance on Data Retention

19 September 2019

We've updated our Guidance for industry on the Retention of Data, especially consumer data and how long it should be stored

PSA action to protect consumers from harm

12 September 2019

Series of changes and actions from regulator to protect consumers

PSA sanctions Level 1 provider in landmark case

12 September 2019

£600,000 fine and a two-year prohibition from the market to Veoo Ltd, a payment platform provider enabling other companies to bill consumers’ phone bills

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. Our Code of Practice is built with this in mind.

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