Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK
regulator for content,
goods and services
charged to a phone bill

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

Statement on updating our Registration requirements for service providers

11 September 2018

After extensive consultation, we’re updating our Registration requirements for providers operating in the phone-paid service market.

Subscriptions call for inputs

06 September 2018

The PSA is reviewing its regulation of phone-paid services offered on a subscription basis and has issued a Call for Inputs.

Statement on amendments to Notice of Specified Charges and Call Durations

22 August 2018

The PSA is issuing amedments to the Notice on Specified Charges, following consultation with industry.

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is and who it is from. You might make a complaint or request a refund if you are entitled to one.

For business

The PSA sets the rules for the phone-paid services market. Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. Our Code of Practice is built with this in mind.

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