We are the UK regulator for content, goods and services charged to a phone bill.
Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Report an issue

If you have experienced problems with a phone-paid service, you can report it to us here.

Unexpected phone charge?

Let us help

Latest updates
  • Industry Forum - save the date Event | 10 August 2022
    We are holding an industry forum on October 10th, 1-4pm, in Canary Wharf.
  • Regulator fines Surestream £160,000 News | 02 August 2022
    The PSA has fined Surestream Digital Limited £160,000 for breaches of its Code of Practice. Surestream ran a lottery results alert service that charged consumers £1.75 for text messages that detailed winning lottery numbers after each draw. 198 consumers complained to the PSA.
  • PSA and Dynamic Mobile Billing reach settlement in DDRAC case News | 01 August 2022
    The PSA and Dynamic Mobile Billing (DMB) have reached a settlement in the investigation into DMB’s due diligence, risk assessment and control (DDRAC).

For consumers

What is PRS
What are phone-paid services?

Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.

Billed
Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services.

What next?
5 tips to stay in control of your phone charges

Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account?

For business

Register with us
New to the industry?

When you launch a new service in the phone-paid services market, there are five key steps which you need to take.

Code of Practice
Code 15

Code 15 is the new PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with. This replaces Code 14 and came into force on 5 April 2022.

Stay compliant
Staying compliant

No matter what kind of phone-paid service you’re operating, it’s important that you stay up-to-date with PSA regulation and keep your service compliant.