Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK
regulator for content,
goods and services
charged to a phone bill

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

Consultation on new Special conditions for phone-paid subscription services

19 February 2019

The PSA is consulting on proposals to introduce new Special conditions for all phone-paid subscription services. This follows the review that commenced in September last...

PSA bans company from phone-paid services market for 8 years

12 February 2019

Company banned from phone-paid services market, after being issued with three substantial fines for charging consumers without their consent in October 2018

PSA bans two companies from phone-paid services market and issues further fines

08 February 2019

Five-year prohibitions and fines issued to two companies for failing to comply with PSA sanctions

View all

For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. Our Code of Practice is built with this in mind.

Your account

Forgotten your password? Reset here