Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

Consequential amendments made to the App Store Exemption Notice following...

11 October 2019

Following the review of phone-paid subscription services, the PSA has made consequential amendments to its App Store Exemption Notice.

PSA updates requirements for all ICSS – regardless of number range

09 October 2019

The Phone-paid Services Authority (PSA) is introducing new Special conditions for Information Connection and Signposting Services (ICSS), covering all ICSS regardless of...

Mark Thomson appointed to PSA Board

02 October 2019

The Phone-paid Services Authority is announcing the appointment of Mark Thomson to its Board of Directors.

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. Our Code of Practice is built with this in mind.

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