Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK
regulator for content,
goods and services
charged to a phone bill

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

£200,000 fine for company that charged consumers without consent

11 July 2019

The Phone-paid Services Authority (PSA) has issued a £200,000 fine to a company which was found to have misled consumers and charged them for access to the ‘Applicateka’...

PSA adopts new Case Prioritisation Principles

01 July 2019

New principles adopted for prioritising cases allocated to investigation

£250,000 fine for company which misled consumers into calling 118 numbers

27 June 2019

PSA issues fine, bar on service, and general refunds order to company which placed messages on phone lines instructing callers to dial a premium rate Directory Enquiries...

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. Our Code of Practice is built with this in mind.

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