Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

PSA reviews its approach to vulnerable or at-risk consumers

26 August 2020

The Phone-paid Services Authority (PSA) has reviewed its approach to vulnerability, to make sure that it is aligned with best practice, supports consumers, and provides...

New appointments to the PSA Code Adjudication Panel

19 August 2020

The Phone-paid Services Authority (PSA) has appointed Alison Sansome and Desiree Artesi to the Code Adjudication Panel (CAP). The CAP hears and adjudicates on cases...

PSA publishes Annual Market Review

13 August 2020

New report finds the market outperformed expectations in FY2019/20.

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our strategic purpose is to build consumer trust in phone-paid services and ensure consumers are well-served through supporting a healthy market that is innovative and competitive.

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