Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

New appointments to the Code Adjudication Panel

04 May 2021

The Phone-paid Services Authority has appointed Desiree Artesi and Simon Lewis as legally qualified chairs of the Code Adjudication Panel (CAP).

Regulator fines sole trader that misled consumers into calling an expensive phone...

30 April 2021

Provider had registered its service as an IT helpline, but it was actually an unauthorised financial service.

Phone-paid Services Authority increases registration fee

22 April 2021

Following our Business Plan and Budget consultation, we’re increasing the registration fee from £155 + VAT to £200 + VAT as of today.

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our strategic purpose is to build consumer trust in phone-paid services and ensure consumers are well-served through supporting a healthy market that is innovative and competitive.

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