Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK
regulator for content,
goods and services
charged to a phone bill

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

Consultation on new guidance to ensure platform security for phone-paid services

14 August 2019

The Phone-paid Services Authority (PSA) is consulting on new General Guidance for Consent to Charge mechanics within the phone-paid services industry.

We're introducing new Special conditions for subscription services

06 August 2019

Following a full examination of services which make recurring charges to a consumer’s phone bill in exchange for digital content - such as games, music streaming or...

PSA bans company from phone-paid services market for five years for failing to...

05 August 2019

The Phone-paid Services Authority (PSA) has issued a formal reprimand and a five-year prohibition from the phone-paid services market to a company that had previously...

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. Our Code of Practice is built with this in mind.

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