Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

PSA publishes draft guidance to improve consumers' experiences of getting a refund

13 January 2020

The guidance seeks to ensure consumers are refunded quickly, easy and conveniently.

Regulator fines ICSS provider £250,000 after it misled consumers

07 January 2020

The Phone-paid Services Authority has fined ECN Digital Ltd £250,000 for five breaches of the Code.

PSA publishes Terms of Reference for the review of its Code of Practice

06 January 2020

The Phone-paid Services Authority (PSA) is undertaking a comprehensive review of its regulatory approach, following the recent introduction of its new strategic purpose.

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our strategic purpose is to build consumer trust in phone-paid services and ensure consumers are well-served through supporting a healthy market that is innovative and competitive.

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