Phone-paid Services Authority - The UK regulatory body for phone-paid services

We are the UK regulator for content, goods and services charged to a phone bill.

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Latest updates

New Special conditions for subscription services come into force tomorrow

31 October 2019

Tomorrow (1st November) Our new Special conditions for subscription services come into effect.

Regulator cracks down on mobile companies charging consumers without consent

28 October 2019

The PSA has issued fines totalling £750,000 to three different companies in separate cases – all for billing consumers’ phone bills without their consent.

Re-consultation on updated proposals for Special Condition ICSS11

25 October 2019

The PSA has decided to re-consult on a variation to the original proposal for ICSS11 for providers who operate with per call tariffs as a result of evidence submitted in...

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For consumers

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service without your consent.

I've been charged, what next?

If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.

For business

The PSA sets the rules for the phone-paid services market. Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. Our Code of Practice is built with this in mind.

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