Consumer Panel

The Consumer Panel provides advice and challenge on aspects of the PSA’s work, to support and enhance the interests of consumers by:

providing advice and comment from a consumer perspective on the extent to which PSA policies and regulation are aligned with its consumer-focused strategy
bringing to the attention of the PSA issues that are or are likely to be of significance to or impact on consumers and providing advice and comment on these issues
commenting on consultations and research undertaken by the PSA.

PSA Office holders handbook

You can contact the consumer panel at consumerpanel@psauthority.org.uk.

Rhian Johns

Chair

Rhian Johns was selected by the consumer panel members to be its Chair. Rhian is currently an Associate Director at EY and leads the marketing for their assurance practice in the UK.

Rhian was previously a trustee of Portsmouth University’s Students' Union, Director of Communications and Campaign for King’s College Students Union and Director of Policy for a charitable foundation.

Louise Baxter MBE

Member

Louise Baxter is Head of the Scams Teams at National Trading Standards.

In addition, Louise is a member of the Advisory Board for Safer Gambling, on the management board of the Home Office’s Joint fraud Task Force and a vice-Chair of Gildridge House free school.

Louise was awarded an MBE in 2017 for services to protect vulnerable consumers from financial abuse.

Patrick Bligh-Cheesman

Member

Patrick Bligh-Cheesman is a semi-retired former Head of Trading Standards at West Sussex County Council.

He was previously an Independent Director and Interim Chair of Cliex Regulation Limited, where he held the Consumer and Stakeholder Engagement Portfolio.

He was also Director of Bournemouth and Poole Citizens Advice and currently holds various roles, including being a Lay Member of the Chartered Institute of Arbitrators Professional Conduct Committee and a Lay Member of the Royal Institute of Chartered Surveyors Conduct and Appeals Committee.

Paul Eaves

Member

Paul Eaves is an independent consultant who was formerly Head of Customer Insight at HMRC. In that role, he led a team which supported the migration of consumers to HMRC’s Digital Channel and directed strategic work designed to improve understanding of various customer groups.

Paul is active in his local community and his current roles include being an Independent Panel Member for Surrey County Council.

Nikki Wilson

Member

Nikki Wilson runs resourcefully an enterprise support, learning and incubation agency, whose clients include a range of charities and social enterprises.

Nikki is also a trustee of St-Giles-in-the-Fields and William Shelton Educational Charity, a Board member of Cotman Housing Association and previously a lay member of Essex Safeguarding Children.