Where the PSA considers that a provider may have breached its Code of Practice and that the matter is serious enough to proceed to a PSA Tribunal, it will commence an enforcement investigation.

An investigation by the PSA does not mean that the provider has done anything wrong or that the PSA has reached a decision that there is sufficient evidence of a breach of its Code. 

Investigations include consideration of any representations and evidence received from providers and therefore may not result in a finding that breaches of the Code have occurred.

Further details about the PSA’s procedures relating to investigations are available here.