We are the UK regulator for content, goods and services charged to a phone bill.

Terms of use

Please read these Terms of Use carefully before using this website, whether as a guest or a registered user. By using this website, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please do not proceed to use this website.

Information about us

This website is operated by Phone-paid Services Authority Limited (“us”/”we”/”our”), a non-profit making company limited by guarantee and registered in England and Wales under company number 2398515. Our registered office is at Phone-paid Services Authority, c/o Ofcom, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA.

Access and use of our website

Access and use of our website is permitted for lawful purposes only. Our website must not be used for any unlawful or fraudulent purpose, or for any purpose which has an unlawful or fraudulent effect.

Access to certain parts of our website may be restricted. If you choose, or are provided with, a user identification code, password or any other piece of information necessary to access restricted parts of our website, you must treat such information as confidential, and you must not disclose it to any third party. We retain the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

We reserve the right to withdraw, restrict or amend the content or operation of our website, or parts of it, without notice as set out below, although we will endeavour to notify users of any restrictions or changes beforehand. We will not be held liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

All intellectual property on this website and in any material contained in it, is either owned by, or licensed to, us. All such intellectual property is protected by copyright, trademark and other laws and proprietary rights. Content on this website may be reproduced in any format without charge or permission, subject to it being accurate and not used in a misleading manner, and subject to us (or any identified contributors) being clearly acknowledged as the copyright holder.

The Phone-paid Services Authority name and logo are our registered trademarks and must not be reproduced without first obtaining written permission from us.


The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. We will endeavour to publish accurate information on all parts of our website including those returned from searches using our number checker and registration database system, but cannot guarantee the complete accuracy or reliability of such information.

We do not warrant that the operation of, or access to, or use of any functions on this website will be uninterrupted or error free, or that this website or the server that makes it available are free of viruses.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Information about you and your visits to our website

We process information about you in accordance with our privacy policy and our cookies policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

Payment transactions

The following refund and cancellation terms apply in respect of payments (where required by us) for registration and prior permission, whether or not such payments are made using debit or credit cards via our website or made using any other payment method:

Registration Fee

There will be no refunds given once payment has been made, except for duplicate payments or payments made in error or by fraudulent means;

Prior Permission

There will be no refunds given once payment has been made, except for duplicate payments or payments made by fraudulent means. We will only allow refunds on withdrawn applications if the application has not been processed by us. Where we have started to process an application and/or we have incurred costs in relation to an application, no refund will be made.

Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, or other material which is malicious or technologically harmful. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. You must not attack or attempt to gain unauthorised access to our website, nor the server on which it is stored or any server, computer or database connected to our website. We will report any such activity to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such activity, your right to use our site will cease immediately.

We do not guarantee that our site will be secure or free from bugs or viruses. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Links to and from our website

We permit you to create links to our website pages, provided it is does not damage or take advantage of our reputation, or suggest in any way that we have an association with you or that you have our approval or endorsement for anything. You are not permitted to frame any part of our website on your website or any other – only links to our website are permitted. We reserve the right to withdraw linking permission without notice.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. We will not be liable for any loss or damage that may arise from your use of such websites.

Changes to our terms of use

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms of use may be superseded by provisions or notices published elsewhere on our website.

Contact and feedback

If you have any concerns or feedback about any aspect of our website, please send them to webmaster@psauthority.org.uk.